The Quality and Product Safety Policy provides the foundation for achieving objectives through:

• Continuous identification and review of needs, and fulfilment of customer requirements and expectations, while maintaining consistently high product and service quality and building mutual trust.
• Ongoing increase in market share, along with continuous improvement of the effectiveness and efficiency of all processes, through the enhancement of organisational, technological, technical, and infrastructural conditions, and by ensuring the necessary resources for the effective functioning of the IMS.
• Building and maintaining partnership relationships with customers, suppliers, regulatory authorities, and other stakeholders, based on mutual trust, knowledge and experience sharing, and encouraging the active implementation of all measures aimed at improving quality and ensuring product safety.
• Systematic development and enhancement of the knowledge and competencies of management and employees through training, as well as increasing motivation by improving working conditions and quality of life.
• Sustainable long-term business operations based on the development, production, and sale of competitive products that meet market needs in terms of both quality and price.
• Active participation of all employees in planning, implementation, and evaluation of all activities within the service delivery process.
• All employees of FINS PRODUCT d.o.o. perform their assigned tasks to the highest standard, in accordance with professional rules and the requirements of the integrated management system for quality and food safety.

The Director of FINS PRODUCT d.o.o. is responsible for establishing measurable objectives derived from this policy, as well as for monitoring and ensuring the adequacy of its implementation. The Quality and Product Safety Policy is reviewed annually to assess its effectiveness and is made available to all interested parties.